Melville Hall Hotel And Utopia Spa, Sandown

The hotel had a huge double kingsize bed and was very clean with all the necessary amenities provided. The room size was good, and having coffee and tea facilities along with free Wi-Fi was a plus. However, the room was a bit dirty and had a smelly scent during the night.

The hotel had nice and roomy rooms that were clean and everything worked well, though there was a damp smell at first. The service was friendly, but the price might be considered high. The location was excellent for a short walk to the beach and shops, yet the breakfast experience was disappointing with a long wait and missing items.

Upon arriving at the hotel, I found the rooms to be nice and roomy, but unfortunately, there was a damp smell lingering. The layout was a bit inconvenient with stairs to the front door and more stairs down to the bathroom, oddly larger than the room itself. The cleanliness left something to be desired, as there was a noticeable ball of hair on the floor and an overall feeling of coldness. The odour of damp seemed to stem from condensation, possibly due to the shower.

The hotel offered spacious and clean rooms with plenty of complementary toiletries and refreshments upon request, but there was some mold in the bathroom. The service was excellent overall, with the staff ready to assist, although there seemed to be some lack of customer service focus at times. The location was convenient, just a short walk from the beach and shops, but the property showed signs of aging and understaffing. The facilities provided were suitable but could benefit from modernization.

My stay at the hotel had its ups and downs. The rooms were clean and adequately equipped, but unfortunately, they were freezing. The service was helpful overall, with some room for improvement. The location was convenient for accessing the beach and town, but the external areas seemed neglected. The dining options were a bit of a letdown, lacking variety. Despite some shortcomings, the facilities were decent.